Privacy, donation conditions, and website terms.
These documents explain how PurePetNet handles personal information, donation records, payment privacy, support limits, refunds, receipts, and donor updates.
Legal and tax notice
PurePetNet is a small New Zealand-based donation project focused on practical animal welfare support. Unless PurePetNet publishes a registered charity or approved donee status, donors should not assume donations are tax-deductible.
This page provides general information for website users and donors. It is not legal, accounting, tax, veterinary, or emergency advice.
13 July 2026
Contact:
hello@purepetnet.org
Privacy policy
Information we collect
We may collect donor name, email address, donation amount, donation status, masked public donor display information, mailing list preferences, contact messages, timestamps, and basic technical information needed for site security and payment records.
How we use it
We use personal information to process donation records, send thank-you emails, manage donor updates, reply to enquiries, keep basic transparency records, prevent abuse, and maintain website security.
Access and correction
You may ask what personal information we hold about you and request correction if it is inaccurate. Contact hello@purepetnet.org with enough detail for us to identify the relevant record.
Storage and retention
We keep donation and contact records only as long as reasonably needed for donation administration, transparency records, support enquiries, legal obligations, accounting, security, or dispute handling.
Sharing and service providers
We may use website hosting, WordPress, email, SMTP, payment gateway, and security service providers. We do not sell donor information. We may disclose information if required by law or to protect site security.
Public donor display
Public donor thanks show only masked details, such as A****** and a******@example.com. We do not publish full donor names, full email addresses, family details, exact locations, or sensitive support case information.
Payment privacy
PurePetNet does not record, store, process, or have access to credit card information. Card details are entered only on the secure Windcave payment page. PurePetNet records donation information needed to confirm payment status, send thank-you messages, and maintain basic donation records.
If you believe your personal information or donation record has been handled incorrectly, contact hello@purepetnet.org as soon as possible.
Donation conditions
Donation purpose
Donations may support temporary rescue, community pet food collection points, basic stray pet treatment, pet sterilization support, transport, emergency care, hardship pet family support, and humane end-of-life support.
No guaranteed support
Support depends on available donations, case urgency, local service access, provider availability, and practical animal welfare needs. We cannot guarantee that every request can be funded.
No adoption service
PurePetNet does not currently offer pet adoption, animal boarding, foster matching, or emergency animal collection through this website.
Refund policy
If you made a donation mistake, contact hello@purepetnet.org as soon as possible with the donation date, amount, name, and email used. Refund requests are reviewed case by case.
A refund may not be possible if funds have already been committed to a support case, transferred to a service provider, used for pet food, or otherwise allocated to animal welfare support. Any payment gateway or bank fees may affect the refunded amount where applicable.
Please contact us first if there is a donation issue. We will try to review it promptly and fairly.
Receipts, tax, and records
Receipts
An email confirmation or thank-you message may be sent to the donor email address when available. For manual donation record questions, email hello@purepetnet.org.
Tax note
Donation tax treatment depends on whether an organisation is approved for donation tax credits. Unless confirmed by PurePetNet, donors should not treat donations as tax-deductible.
Transparency records
We may publish simple summaries of donation use by category, such as pet food, sterilization, basic treatment, transport, emergency care, or humane end-of-life support.
Applicant and support terms
Pet food support
Where available, support may be provided through community service points where people can collect free pet food. Availability may change and may require basic location or need information.
Sterilization help
Pet families in need, including people receiving government support, may ask about sterilization help. If support is available, it may be arranged through designated service locations.
Case privacy
Applicants and recipients should not send unnecessary sensitive personal information. We may summarise support stories without identifying families, exact addresses, or vulnerable people.
Website and email terms
Website content may change as the project develops. We try to keep information accurate, but availability of support, donation categories, email updates, and service locations may change without notice.
Supporters can join donor updates from the Donate or Contact page. To leave the mailing list, reply to a PurePetNet email or contact hello@purepetnet.org.
For privacy, refund, receipt, mailing list, or support condition questions, email hello@purepetnet.org.